Head of Customer Experience, Leap
Tom Basch is the Head of Customer Experience (CX) at Leap. He has spent over a decade as a home improvement professional and the past vie years working with contractors helping them to adopt technology and facilitate growth. His unique experience as both a contractor and with software enables him to connect industry-specific needs with the technological solutions, contributing to a better overall customer experience. Basch is a Marine Corps combat veteran, having served two tours of duty in Iraq. He currently lives in the Washington, D.C.-Baltimore area with his wife and kids.
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As a roofing contractor, you have an opportunity to elevate your customer's experience. Here are five actionable ways you can enhance your customer's experience today.